SKU:6377907
HPE Tech Care Essential Service
HPE Tech Care Essential Service
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Product Description
Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.
| Product Description | HPE Tech Care Essential Service - technical support - for HPE Serviceguard for Linux x86 Advanced Edition Flexible License w/1 Year 24x7 Support - 3 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 15 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | HPE Serviceguard for Linux x86 Advanced Edition Flexible License w/1 Year 24x7 Support |
| Licensing Details | Per Socket License - ESD |
| Designed For | P/N: BB095AC, BB095ACE, R0U45A |
Digital and data-driven
Get faster outcomes at every stage with a digitally enabled customer experience that includes faster access to product-specific experts and automatic case creation - no more navigating complex escalations.
Personalized and predictive
Prevent issues before they happen with an AI-driven operations framework that predicts problems before they occur. Stay on top of performance with regular workload, performance, and opportunity alerts and modular lifecycle services.
Innovation and intelligence
Get the most out of your IT with general technical guidance, product-specific experts, and an AI-powered digital experience with self-help features including knowledge articles, videos, and forums.
| Full Contract Period | 3 years |
| Type | Technical support |
| Response Time | 15 min |
| Service Included | Phone consulting |
| Service Availability | 24 hours a day / 7 days a week |
| Service & Support |
Phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2/3
New releases update - 3 years
|
| Installation Type | Locally installed |
| Software Title | HPE Serviceguard for Linux x86 Advanced Edition Flexible License w/1 Year 24x7 Support |
| Licensing Details | Per Socket License - ESD |
| Designed For | P/N: BB095AC, BB095ACE, R0U45A |