SKU:6302508
Dell Upgrade from 1Y Basic Onsite to 3Y Basic Onsite
Dell Upgrade from 1Y Basic Onsite to 3Y Basic Onsite
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Product Description
Dell's base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Main Specifications
| Product Description | Dell Upgrade from 1Y Basic Onsite to 3Y Basic Onsite - extended service agreement - 2 years - 2nd/3rd year - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 2 years |
| Support Period | 2nd and 3rd year |
| Response Time | Next business day |
| Service Availability | Business hours / 5 days a week |
| Designed For | Latitude 5290, 5300, 5300 2-in-1, 5310, 5310 2-in-1, 5320, 5350, 5400, 5401, 5410, 5411, 5420, 5450, 5480, 5490, 5491, 5500, 5501, 5510, 5511, 5520, 5521, 5550, 5580, 5590, 5591 |
Extended Specification
General
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 2 years |
| Support Period | 2nd and 3rd year |
| Response Time | Next business day |
| Service Availability | Business hours / 5 days a week |
Details
| Service & Support |
Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: business hours / Monday-Friday
Technical support - phone consulting - 2 years - availability: business hours / Monday-Friday
Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 2 years - availability: business hours / Monday-Friday
|
Compatibility Information
| Designed For | Dell Latitude 5290, 5300, 5300 2-in-1, 5310, 5310 2-in-1, 5320, 5350, 5400, 5401, 5410, 5411, 5420, 5450, 5480, 5490, 5491, 5500, 5501, 5510, 5511, 5520, 5521, 5550, 5580, 5590, 5591 |